Q: What is MOQ for your products?
A: Different products are packed into master cartons with different quantity. Normally the MOQ is one carton.
Q: Can you provide samples for testing the quality?
A: We are honored to offer you samples, the sample charge and shipping cost will be paid by buyer.
Q: Can you do OEM order?
A: Yes, OEM is available, but it must be your own brand. OEM and ODM (Private Labeling Service) are always welcomed. We offer full customization to meet your requirement, including outlook, battery capacity, performance, packaging, etc.
Q: What is the payment term?
A: We accept Alibaba Insurance Order, T/T, Paypal, Alipay, etc. For regular products, the payment term is 30% in advance as deposit and 70% paid before shipment; For customized products, the payment terms is 50% in advance as deposit and 50% paid before shipment.
Q: How does your factory control quality?
A: Quality is the most important for an enterprise. We have been audited by several certification authorities, domestically and internationally. Our QC teams are responsible for the comprehensive inspection of our products, including the incoming material inspection, production process control, finished products testing and packaging inspection.
Q: What after-sales service is available?
A: The after-sales service includes online support, free spare parts, return and replacement, refund, etc.