Q Why choose us?
Prime products are low MOQ and high quality. We accept OEM and Trade assurance orders to guarantee safety and satisfaction.
Q Does the product price include a custom logo? How can I customize my packaging?
The listed product price does not include a custom logo. Please contact our support team to get dynamic details on configuring custom logos and design specifications for packaging.
Q How long do you need to produce the goods?
For stock items, we can deliver within 3-7 days. The standard lead time for custom items ranges between 20-45 days, depending on your final order volume.
Q What are the accepted payment terms?
We accept TT, LC, and Trade Assurance payment terms. Please discuss with our sales representatives if you have alternative payment preferences.
Q What is your policy for handling product quality issues?
We house a dedicated after-sales team committed to resolving quality-related issues. You can expect smooth support and communication with our dedicated assistance team.
Q How do samples work?
If items are in stock, we provide samples at cost. Customers cover the sample price and freight. We provide a discount deduction on bulk orders in the subsequent stages.